Subject	Ash Customer Service
Posted by	Bigwill837 on November 01, 2012 at 10:38 PM
	This message has been viewed 272 times.
In Reply To	Even with all the hate that Z1 gets I gotta say... posted by Lumpydonut on November 01, 2012 at 04:01 PM
Message	Let me start out by saying Ash's products are phenomenal. The attention to detail is outstanding. The 2.5" kits and intercoolers revolutionized modifying Z32s. That being said, Ash's operation is a boutique one. The price for such great products is that customer service can be finicky. I have ordered a dualz intake from Ash (back before planar) and a fan shroud for my Koyo radiator SPAL fan setup. Each time the feedback and information regarding processing, packaging, and shipping my order has been lacking. I always had to contact him, he was never proactive with communication. For one reason or another "the computer was down," "we got a bad batch," "we had an issue with powder coating," "we were supplied the wrong materials," "the fiberglass guy messed up," "it's on the way," "check's in the mail." My advice is to order whatever you need from Specialty Z and let them correspond with Ash.
Follow Ups	Even with all the hate that Z1 gets I gotta say... - Lumpydonut 16:01:30 11/01/12 Kyle has good service too, he usually sends a letter in mail - JonnyZ(SoCal) 16:14:31 11/01/12 z1 has always maintained - RonDeezy 20:39:19 11/01/12 Ash has always had bad customer service but his products - michaell32 (FL) 20:53:11 11/01/12 Re: Ash has always had bad customer service but his products - ariz 21:57:37 11/01/12 Z1 has been nothing but good to me - 1badttz 22:05:24 11/01/12 Just funny how even the all mighty search function - Lumpydonut 23:04:00 11/01/12 That is why Ash prefers when you by his products from SZ+IPP - Aqualung 08:02:21 11/02/12 So why offer to sell them at all? (n/m) - evan_aggie 15:30:34 11/02/12 Ash Customer Service - Bigwill837 22:38:47 11/01/12 I originally planned to get the Z1 ECU - Lumpydonut 22:54:42 11/01/12 Buy their 3 to 2.5" TPs w/ cats. Seems expensive up front - evan_aggie 23:33:56 11/01/12 Oklahoma, no emissions :) - Lumpydonut 23:46:26 11/01/12 I never have had any issues with them (n/m) - KongZTT GT28RS MD 22:42:23 11/01/12 I'll be the first to admit - TTZEDHEAD 23:28:45 11/01/12 You are a state away. What do you expect? - evan_aggie 23:32:42 11/01/12 I stated that in the context of my post. - TTZEDHEAD 23:40:20 11/01/12 Even being in the boonies of Oklahoma - Lumpydonut 23:44:06 11/01/12 Agreed (n/m) - TTZEDHEAD 23:47:45 11/01/12 Z1 does have some stupid fast shipping sometimes. - michaell32 (FL) 23:58:10 11/01/12 Ash is also down a man since Nick left, and like Mitch said - BigTDogg (MA) 08:24:07 11/02/12 I am still on stock injectors an boost - Lumpydonut 12:20:51 11/02/12 Z1's partnership with AMS is enough for me to stay away. - Zski 08:33:38 11/02/12 Smart move on Russell's part, but he's still a douche. (n/m) - Aqualung 08:55:01 11/02/12 +1, if Z1 got rid of Russell their business would boom imo. - TriniTT 10:20:30 11/02/12 No way. Russell built Z1. - ali300zx 11:53:27 11/02/12 Maybe, or maybe it grew itself. But either way, Russell is - TriniTT 12:32:18 11/02/12 He didnt build that! Just ask Obama :-P (n/m) - ZXoltan 15:11:18 11/02/12 Vuk was not in attendance this year. - TTZEDHEAD 10:13:17 11/02/12 I also wish to avoid AMS, but being affiliated - Lumpydonut 12:26:47 11/02/12 uh - Adam (NoVA) 12:42:02 11/02/12 Yeah no, 3ZC is not a great website... (n/m) - BigTDogg (MA) 12:55:13 11/02/12 :like: (n/m) - Aqualung 18:37:28 11/02/12 lol........wut? - LJZTT 13:23:38 11/02/12 I figured that would catch a little slack - Lumpydonut 18:44:50 11/02/12 flak, catch some flak - Adam (NoVA) 10:23:44 11/03/12 srsly, you anticipated catching some small pants? (n/m) - Adam (NoVA) 10:26:44 11/03/12 I anticipated my comment to be dressed properly - Lumpydonut 13:12:40 11/03/12 Overall, very pleased with Z1 - dpjax 10:00:17 11/02/12 2nd (n/m) - Terayonneo 15:17:54 11/02/12 I've never had any problem wih them. (n/m) - Zblackbeast 10:44:46 11/02/12 My only issues are rape shipping to Canada - fuzzymonkey 11:44:10 11/02/12 Their shipping rates are kind of high, but on things like - Lumpydonut 12:32:09 11/02/12 How much does rape usually cost to ship to Canada? (n/m) - BigTDogg (MA) 12:56:18 11/02/12 depends. with or without the blood? (n/m) - fuzzymonkey 13:25:34 11/02/12 2nd this... - vorpalZ 14:45:21 11/02/12 TwinZ Diffuser - 68"x28"x8" SAFE box size...... - Josh@Z1 15:00:58 11/02/12 thanks for the dims... will talk to my shipper (n/m) - vorpalZ 15:10:21 11/02/12 weight? (n/m) - vorpalZ 15:16:30 11/02/12 Typically on items that big, the dimensions take over..... - Josh@Z1 16:29:53 11/02/12 ^Makes sense. (n/m) - Aqualung 18:39:28 11/02/12 Customer service is always good. - Schmeal 13:01:18 11/02/12
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